If, after following the suggestions above, you continue to experience any issue(s), please contact Roblox Customer Support and provide the following details:
If they are not, update them and try Roblox again
Make sure the date and time are accurate. 
For assistance with this, please click here. If you are asked to confirm your selection, please do so. Tap the X that appears in the upper-right corner of the Roblox icon. While on your home-screen, press and hold down the icon for the Roblox app until all the apps on your screen begin to shake. The Slide to Power Off option will appear in this time, but the device should restart if you continue to hold these buttons Hold down the Home button on the bottom of your device as well as the sleep/wake key at the top. Tap on the Roblox icon to open it back up. Swipe up on the Roblox app preview panel to push it off of the screen and close it. Press the Home key twice on your device. If you are experiencing issues, please try the following one at a time: To see the minimum requirements that your device needs in order for Roblox Mobile to be able to run, please click here.Īlso, be sure that your App is current and up-to-date ( click here to see the current version). For assistance with this on iOS, please click here.To help prevent issues, it is recommended that you have the latest version of the iOS on your device before downloading the Roblox Mobile App. Log out of your account and log back in. If your Robux are not visible or your can't click any options on the Home Screen: Open a web browser, like Chrome, Safari, Edge, Firefox, and go to to log into your account. 
If they're not correct, update them in your device's settings.
Make sure that your device's date and time are set correctly. If you're having issues logging in, try the following solutions: On the Navigation bar, located at the bottom, tap More. This process does differ slightly depending on if you are using Android or iOS. On the screen that loads, fill in your Username and Password in the appropriate boxes and tap Login. To log into the Roblox Mobile app, simply open it up and tap the Login button.
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